Reference

How phtaya02 Handles Your Personal Information

This Privacy Policy covers exactly what data phtaya02 collects when you open an account, make a deposit via GCash, Maya or InstaPay, and use the platform — and how we protect it.

Account data protectionGCash, Maya, InstaPay privacyYour right to access dataCookie and device policyData retention rules
phtaya02 How phtaya02 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Have a question about how your information is handled, or want to exercise a data right? Three direct paths connect you to our privacy support team. All requests are acknowledged and handled in accordance with applicable Philippine data protection obligations, and availability is subject to local law and eligible account status.

Team online

Live Chat

Open the chat icon inside your account dashboard any time you need a quick answer about your stored data or a specific transaction record linked to your GCash or Maya deposit.

Email Support

Send a detailed data request — including your registered mobile number and the specific records you need — to our support address listed in your account settings under Help.

Account Settings Panel

Log in, go to your profile, and select Data and Privacy to download a summary of your stored account data or to submit a correction request without contacting support directly.

DATA HANDLING STANDARDS

Inside Our Privacy Practices

Four areas define how we manage account data day to day — from the cookies we set on your device to the retention period on your payment records. Each point below reflects how the platform actually works, not a generic policy template.

Cookie Use

We set session cookies to keep you logged in across your mobile browser and desktop without requiring a fresh OTP each time. Preference cookies remember your last game category and lobby view so returning is faster.

Account Security

Login events are checked against your registered device fingerprint. Unusual access — a new device or a city outside your usual pattern — triggers an OTP to your registered mobile number before the session opens.

Retention Period

Transaction records tied to GCash, Maya and InstaPay deposits and withdrawals are retained for the period required under applicable Philippine financial regulations. Account data is held while your account remains active.

Data Rights Contact

To request access, correction or deletion of your personal data, use the account Data and Privacy panel or email our support team. We aim to respond within the timeframe required by applicable Philippine law.

Common Questions About Your Privacy on phtaya02

These are the questions we actually receive from account holders about how their data is handled, who can see it, and what steps to take when something needs to change.

We collect your name, email address, mobile number and date of birth at registration. If you verify your identity later, we also store the document type and confirmation status — not a scan of the document itself.

No. We record transaction references and amounts for your deposit and withdrawal history, but your GCash PIN, Maya passcode and InstaPay credentials are never transmitted to or stored on our servers.

Only authorised team members with a specific operational need — identity verification, fraud review or payment reconciliation — can access your records. Access is logged and access levels are limited by role.

Log in, go to your profile, then select Data and Privacy. From there you can download a summary of stored records. Alternatively, email support with your registered mobile number and we will process the request.

Yes, subject to applicable Philippine law. Some records — particularly payment transaction logs — must be retained for a regulatory period. For all other data, submit a deletion request through the Data and Privacy panel.

We share data only with payment processors handling your GCash, Maya or InstaPay transactions, and with identity verification services where required. We do not sell your personal information to advertisers or unrelated third parties.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.